Terms of Service

Last updated: March 2025

1. Acceptance

By installing Dutycode on your Shopify store, you agree to be bound by these Terms of Service. If you do not agree, do not install or use the app.

2. Service Description

Dutycode is an AI-assisted HS code classification tool designed to help Shopify merchants prepare product data for international cross-border shipping. It generates Harmonized System codes, country-specific tariff code extensions (EU CN8, UK commodity codes, US HTS), and writes them to Shopify product metafields.

Important disclaimer: HS code classifications generated by Dutycode are provided for informational and planning purposes only. They do not constitute legally binding customs rulings or formal tariff classifications. For official import/export declarations requiring binding rulings, consult a licensed customs broker. Dutycode accepts no liability for customs duties, import taxes, fines, delays, or confiscation arising from use of AI-generated classifications.

3. Acceptable Use

Dutycode is for Shopify merchants classifying their own product catalog.
You must not use the service to classify products for stores you do not own or operate.
You must comply with Shopify's Partner Program Agreement and Terms of Service.
You must not attempt to reverse-engineer, scrape, or extract the underlying tariff database.

4. Billing

Plans are billed monthly through Shopify's billing system.
A free plan is available with a product limit.
Paid plans auto-renew monthly until cancelled.
Cancellation takes effect at the end of the current billing period.
No refunds are provided for partial billing periods.
Shopify handles all payment processing — Dutycode never sees your payment details.

5. Intellectual Property

The tariff database, classification logic, and Dutycode brand remain the property of Dutycode.
Merchants own their product data and classification results.
No licence is granted to use the Dutycode name, logo, or code outside the app.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Dutycode's total liability for any claim arising from or relating to this service shall not exceed the amounts paid by you in the 3 months preceding the claim.

In no event shall Dutycode be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

7. Modifications

We may update these Terms from time to time. Material changes will be communicated via in-app banner or email. Continued use of the service after changes constitutes acceptance of the updated Terms.

8. Governing Law

These Terms are governed by the laws of the European Union. Any disputes shall be subject to the jurisdiction of the courts at the registered address of the service provider.

9. Contact

support@dutycode.app